5406 Towers Street Torrance,
CA 90503
E-Mail: harry@stuver.com
(310)
701-5924
SUMMARY
I have
extensive experience with all versions of Windows Operating Systems and various
central management tools for pushing new releases, patches and fixes. As an A+
Certified Computer Service Technician, I have supported a wide variety
of networking equipment, computers, printers, scanners and other peripherals. I quickly and efficiently diagnose and resolve
complex software, hardware and networking issues.
I have strong
people skills, and am completely comfortable supporting internal and externals
users, from beginners to experts, whether local or remote. Through my experience with diverse
organizational structures, politics and individual personalities, I adapt smoothly
to variable and high-paced environments.
HIGHLIGHTS
OF QUALIFICATIONS
·
Experienced with Microsoft Office software,
including Word, Excel, PowerPoint, Outlook, as well as many other software
applications.
·
Strong
technical experience with Computers, Desktops / Laptops, Networks, Software and
equipment.
·
Extensive
Software and Hardware user support experience dealing with escalated issues,
quality assurance, and client relations.
Many areas including diagnostic work, system testing and troubleshooting.
·
Hard
working, driven, and dedicated with a stable job history. Have excellent
organizational, communication, analytical, and people skills. Sensitive to
needs of others.
PROFESSIONAL
EXPERIENCE
Service
Response Partners (Open Table) Torrance,
California
Technical Support Agent (2014 –
Present)
Responsible for providing technical support for Open
Table electronic restaurant reservation systems.
·
Troubleshoot, Repair, Maintain and document
(Salesforce, ZenDesk, Jira, FootPrints) all hardware/software product used in a
client/server/cloud based environment for Open Table.
·
Extensive Open Table software applications on Windows ,Mac, iOS, Andriod OS and integrated third party
software, hardware associated peripherals.
Orchard
Supply Hardware Torrance, California
Sales
Associate (2012
– 2014)
Responsible for providing product information and
solutions to customers seeking hardware in a retail setting.
·
Ensures customers are provided with various
electrical, plumbing and hardware related products.
·
Provide product solutions to customers with various
hardware based issues.
Equifax Atlanta, Georgia
Sr. Technical Support Analyst (1998 - 2010)
Provide technical
support for mortgage credit reporting system users, diagnosing system issues,
system testing and troubleshooting, technical user support, maintaining system
records, interfacing with software & hardware vendors, handling a wide
variety of special projects, Supported
both co-located internal customers, and remote internal and external customers
using a variety of remote access and centralized management tools, including VMware,
WebEx, WSUS, Active Directory, LogMeIn, Terminal Services, Citrix MetaFrame, Team
Viewer, GoToMyPC, Remote Desktop, SourceSafe, etc. All activities were logged in CRM (Customer
Relationship Management) system, and performed according to strict Change
Control policies and procedures.
·
Software tools & licensing
o Kept up-to-date with current releases and patches
o Ensured usage was consistent with licensing
requirements
·
Subject Matter Expert (SME) for proprietary application
software
o Internal and external applications
Trans-Lux
Norcross, Georgia
Technical Support Specialist (1984 - 1998)
Responsible
for providing technical support to field service technicians, vendors, and
end-users; diagnostic work, building host and remote systems, creating field
service bulletins, maintaining system records, safety compliance, and other
technical support-related functions. Worked with Trans-Lux, AS&I, and ISE
electronic message displays, scoreboards, time and temperature signs, and LED
indoor and outdoor display systems.
·
Position required interface with hardware and
software engineers, bench technicians, and end-users.
·
Integrated a technical support system to facilitate
the merger of AS&I, ISE, and Trans-Lux to form the
nation’s largest electronic sign company.
Field Service Supervisor
Responsible
for managing field service operations, staff training and supervision, workflow
coordination, system installation and configuration, system testing and
troubleshooting, handling escalated issues, assisting in obtaining key client
accounts, and customer relations. Provided on-site services for large
scoreboards at stadiums and arenas, including Jack Murphy Stadium,The Rose Bowl, and Pauley Pavilion. Performed
critical time-sensitive analysis and repair of scoreboard systems during games.
Field Service Representative
Responsible
for system installation, testing and troubleshooting of Telex, Facsimile,
Electronic Message Signs. Facilitate hardware and software upgrades
and other related assignments.
EDUCATION
GWINNETT TECHNICAL INSTITUTE Lawrenceville,
Georgia
LAN Administrator Certification (1997)
EL CAMINO COLLEGE Torrance,
California
VICTOR VALLEY COLLEGE Victorville, California
PROFESSIONAL
CERTIFICATIONS
·
A+ Service Technician (Microsoft Windows and DOS
Environments), CompTIA.
·
LAN Administrator Certification
·
Microsoft 2071A Querying SQL Server 2000, with
Transact-SQL (2004).
·
Microsoft MS0526 Administering Windows NT 4.0
LICENSES
∙ California
Drivers - Class C M1
∙ Amateur
Radio – KD6NHN
∙ Transportation
Worker Identification Credential (TWIC)
∙ Occupational
Safety Councils of America (OSCA)
MILITARY
EXPERIENCE
UNITED STATES NAVY RESERVE NARU Point Mugu, California
Antisubmarine
Warfare Technician (1982
- 1986)
UNITED STATES NAVY NATTC Memphis, Tennessee
Basic Electricity
& Electronics, Avionics (1981 to 1982)